If you have a technical problem in the course, please follow the steps below:
- Visit the Student Support website and select the Troubleshooting page. It provides detailed description/s of technical problems and suggested solutions. If the Troubleshooting page does not solve your problem, please go to Step 2.
- Majority of the technical problems can be resolved quickly by visiting the Troubleshooting page at the Student Support website. We highly recommend you visit the Troubleshooting page first. If the Troubleshooting page does not solve your problem, please fill out the Contact Us form . Emails are generally answered within 24 hours during our support hours. If you do not receive a response from us within 24 hours, please email us again.