Select a topic from the following list

    Registration

  • My course is not listed on the registration page.
  • I can't locate the Course CD-ROM Serial Number. Where is it?
  • After I click the Submit button, I keep getting 'We're sorry! The information provided has been rejected for processing.' error message.
  • When I click the Submit button, nothing happens.
  • I registered for the wrong school/instructor/class.
  • I would like to re-take an OnMusic course but it doesn't allow me to re-register. How do I re-register?
  • I am trying to re-register because I want to use the CD on a different computer. It will not allow me to re-register.

    • Login

  • I cannot remember my Login Name and Password.
  • I can't log in. I keep getting the message 'Serf does not recognize the name and password you entered. Please try again.' error.
  • I'm not allowed to log in! Do I enter my name or the Login Name?

    • Sound

  • I've installed RealPlayer already. I can't access the listening samples. I get a "Requested file not found. The link you followed may be outdated or inaccurate." error message.
  • It is taking forever to download the music examples. It asks if I want to save or open it.

    • Images

  • Some of the images in the course do not show up and have 'X' marks.

    • Assignments

  • I cannot find my written assignments.
  • I was typing my written assignment, and when I clicked Submit I lost all my work. What can I do?
  • Where do I find all of my assignments (quizzes, written assignments, exams, etc..)?

    • Internet Browsers

  • AOL Browser

    • Security Errors

  • What is a Serf Security Check?
  • I can log into the course, but when try to access any other page I keep getting logged out and I get the Serf Security Error.
  • I keep getting an error message saying to make sure my browser's Cookies are turned on. My browser cookies are turned on. What do I do next?
  • How do I manage cookies in my computer?

    • Trusted Sites

  • How do I configure Trusted Sites?

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