I can't locate the course Online Access Code. Where is it?

  1. If you purchased Online Access for a course through our Online Store, you should receive your Access Code via a confirmation e-mail.
    1. If you cannot locate the confirmation e-mail, make sure you have checked your spam folder, and please contact us.
  2. If you purchased Online Access for a Jazz or Rock course from McGraw-Hill, you should receive you Access Code via a confirmation e-mail.
    1. If you cannot locate the confirmation e-mail contact McGraw-Hill customer service (make sure you have checked your spam folder).
    2. They may be reached between the hours of 8:00 AM to 4:30 PM EST, Monday through Friday.
      1. Telephone: (877) 833-5524
      2. Email: pbg.ecommerce_custserv@mcgraw-hill.com
      3. Fax: (614) 759-3749