Please check the following:

1. Please make sure you are choosing a unique Desired Login Name. For example, if you choose a common name like "John", most likely the login name "John" has already been chosen by another user. Try using a combination of letters and numbers for your Desired Login Name.


2. The Access Code you have submitted does not match our records or has already been used. Please make sure you have entered your serial number correctly.


3. You may have already successfully registered your Serial Number. To check your registration, please click here. Make sure that you use the same email address you registered with.

If you continue to receive this error message, please email us with your Access Code and we will verify if the Access Code is valid.